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Hospital Host (Outpatients)

Health and social care | Hospitals | Physical health | People and communities | Social justice and democracy

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Location: West London, London, W2 2DS (see map)

Travel: Marble Arch station. Hyde Park Street bus stop.

Start date: 09/07/2019 (ongoing)

What will I be doing?

  • Welcome patients and visitors to the waiting area with a smile
  • Support and ensure patients check-in using the kiosks or at the reception desk
  • Provide patients with the information they are looking for and signpost them to their clinic
  • Help patients feel comfortable and at ease while they wait
  • Make refreshments and offer reading material where applicable
  • Liaise with hospital staff to help contribute to a positive experience for all patients
Hospital Host at Hammersmith Hospital

Hospital Host at Hammersmith Hospital

What impact will this have?

  • You will help improve the patient experience by being a kind and friendly face around the hospital
  • By spending time and engaging with patients you will help to improve their stay
  • You will develop new skills and gain experience in a hospital environment

When are you needed?

Options available:
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available

Commitment

  • We're looking for volunteers who can give around 2 hours a week from September 2019 onwards
  • Ideally volunteers will complete a minimum of six months of service with us

What else do I need to know?

  • We have roles available at:
    - Charing Cross Hospital, Hammersmith, W6 8RF
    - Hammersmith Hospital, East Acton, W12 0HS
    - Queen Charlotte’s & Chelsea Hospital, East Acton, W12 0HS
    - St Mary’s Hospital, Paddington, W2 1NY
    - Western Eye Hospital, Marylebone, NW1 5QH
  • If you're interested in applying at any of these hospitals, please register your interest on this website and we'll be in touch with details of how to apply

Expenses

  • We will reimburse up to £10 for travel and £5 for refreshments per shift

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Charity
  • Interpersonal
  • Advice and support
  • Listening
  • Team working
  • Leadership
  • Practical
  • Professional
What skills can I gain?
  • Interpersonal
  • Caring
  • Listening

Training

  • All volunteers attend a Core Training Session which teaches you about health and safety in a hospital, strategies for engaging with patients and what's required to volunteer with Imperial Health Charity

Location

West London, London, W2 2DS

Register my interest