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Guided Choices Volunteer

Health and social care | People and communities

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Location: 6-9 Manor Gardens,, Islington, N7 6LA (see map)

Travel: Arsenal station. Manor Gardens bus stop.

Start date: 17/05/2018 (ongoing)

What will I be doing?

  • You'll be phoning previous clients of Age UK Islington (all of whom have given consent for us to contact them) and checking in on their welfare.
  • Join our Information & Advice team to provide one to one support for clients, either over the phone or via an office visit: helping them to find the best solutions or get the information that they need to overcome difficulties and to explore opportunities e.g. housing, repairs, benefits issues, utilities, help with legal issues, finding training or it might be to help them to understand correspondence that theyve received.  Volunteers wont need to provide specialist advice or help with filling in benefits forms: where needed, they'll direct people to the appropriate agencies that can offer the specific advice that they need and sometimes make an introduction.  You will write up detailed case notes on our computer system, so excellent IT skills are needed. You will need to be patient, detail oriented and good at supporting clients in their quest to find the information that they need.
  • You'll engage them in conversation, find out how they're getting on and record details of the conversation in specially designed app. Then move on to the next call. There'll always be supervision available from the Service Manager and a team of well -established volunteers and staff to support you
  • Join our Information and Advice team to provide one to one support for clients, either over the phone or via an office visit: helping them to find the best solutions or get the information that they need to overcome difficulties and to explore opportunities.

What impact will this have?

  • Age UK Islington is a charity which uses innovative techniques to provide support to people over the age of 16, in the Borough of Islington, enabling them to use self -help approaches to manage their own health and wellbeing.  We focus on prevention: identifying and facilitating the provision of the right support at an early enough stage, by Age UK Islington or by connecting them with other services in the borough. We aim to empower residents to develop their own support networks and their own capability and confidence to improve their situation. Volunteers make an invaluable contribution to the work of Age UK Islington, contributing their time, skills and enthusiasm and enhancing the support that were able to deliver

When are you needed?

Options available:
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available

Commitment

  • : Ideally we are looking for someone who can make an on -going commitment. We'll ask around 4 hours a week (MonFri, 10am & 4pm, day and time is flexible).

What else do I need to know?

  • Ability to use computers confidently and to learn how to use our database

Expenses

  • We will pay all reasonable travel expenses. If you volunteer for half a day (3.5 hours or more) we will pay subsistence/lunch expenses.

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Interpersonal
What skills can I gain?
  • Interpersonal

Training

  • Attend a general induction session (information about our key policies).

Location

6-9 Manor Gardens,, Islington, N7 6LA

Register my interest