Advice Volunteer

Health and social care | People and communities

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Location: 6-9 Manor Gardens, London, N7 6LA (see map)

Travel: Upper Holloway station. Manor Gardens bus stop.

Start date: 01/10/2019 (ongoing)

What will I be doing?

  • Provide one to one support for clients, either over the phone or via an office visit as part of our Information & Advice team.
  • You won’t need to provide specialist advice or help with filling in benefits forms: where needed, you’ll direct people to the appropriate agencies that can offer the specific advice that they need and sometimes make an introduction.
  • Write up detailed case notes on our computer system, so excellent IT skills are needed.
  • Volunteers will need to be patient, detail oriented and good at supporting clients in their quest to find the information that they need.

What impact will this have?

  • Help clients to find the best solutions to overcome difficulties and to explore opportunities, e.g. housing, repairs, benefits issues, utilities, help with legal issues, finding training.
  • Help them to get the information that they need
  • Help them to understand correspondence that they’ve received

When are you needed?

Options available:
Available times for volunteering role
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available

Commitment

  • Ideally we are looking for someone who can make an ongoing commitment.
  • We'll ask around 3-4 hours a week (Mon - Fri, 10am – 4pm, day and time are flexible).

What else do I need to know?

  • We are looking for volunteers who are: Confident, level headed and able to use initiative; Able to communicate well with people from all backgrounds; Comfortable talking to people on the phone; Able to use computers confidently and to learn how to use our database; Comfortable researching new information and sharing this with others; Reliability, punctuality and empathy; Understanding of, and compliance with Age UK Islington key policies e.g. Safeguarding, Data Protection.
  • We will ask you to: Complete an application form (incl. 2 referees); Have a short telephone conversation about what you’d like to achieve through volunteering; Have an informal interview; Attend a general induction session; We’ll organise an Enhanced DBS check.

Expenses

  • We will pay all reasonable travel expenses.
    If you volunteer for half a day (3.5 hours or more) we will pay subsistence/lunch expenses.

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Interpersonal
  • Advice and support
  • Listening
  • Technology
  • IT
What skills can I gain?
  • Interpersonal
  • Coaching
  • Mentoring
  • Team working

Training

  • We will ask you to attend a general induction session.

Location

6-9 Manor Gardens, London, N7 6LA

Register my interest