Digital Advice Volunteer (Remote)

Citizens Advice Haringey

Aid and emergency | Poverty relief | Health and social care | People and communities | Disability | Homelessness and housing | LGBT | Offenders and ex offenders | Older people | Race and ethnicity | Refugees | Women | Social justice and democracy | Employment | Law and legal support

Location: Citizens Advice Haringey, 20E Waltheof Gardens, London, N17 7DN (see map)

Travel: Waltheof Gardens bus stop.

Start date: Ongoing

What will I be doing?

  • Interview members of the public by telephone and other remote media, letting the client explain their enquiry and help the client set their priorities.
  • Interpret and communicate relevant information/advice from recognised sources,. Exploring options to enable client to come to an informed decision.
  • Complete clear and accurate case records.
  • Recognise root causes of problems and participate in taking appropriate action.

What impact will this have?

  • Make a real difference to people’s lives.
  • Learn about a range of issues such as benefits, debt, employment, and housing.
  • Build on valuable skills such as communication, listening and analysing.
  • Increase your employability.
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community.

When are you needed?

Options available:
Available times for volunteering role
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is not available This time slot is not available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available

Commitment

  • Ideally we ask for 8 hours per week, which can be over one day or spread over two days.

What else do I need to know?

  • Be friendly and approachable.
  • Be non-judgmental and respect views, values and cultures that are different to your. Own.
  • Be able to work as part of a team and to use own initiative.
  • Have good listening, verbal and written, communication skills, numeracy, and IT skills.
  • ● Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection and be willing to undertake training for the role.

Expenses

  • Travel where related to role

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?

  • Academic
  • Maths
  • Reading
  • Writing
  • Technology
  • IT

What skills can I gain?

  • Charity
  • Campaigning
  • Professional
  • Administration

Training

  • Full advice training will be provided to all successful applicants, this training will take place before volunteers are able to support clients.

Location

Citizens Advice Haringey, 20E Waltheof Gardens, London, N17 7DN

Register my interest