Befriender Volunteer – Ealing (Dame Gertrude Young House)

Health and social care | Mental health | People and communities | Homelessness and housing

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Location: Ealing, London, Ealing (see map)

Travel: Ealing Broadway station. Ealing Broadway Station bus stop.

Start date: Ongoing

What will I be doing?

  • Would you like to support people to reconnect with the wider community?

    Do you want to support people who are homeless and are trying to develop their social skills and reduce their isolation in a fun and engaging way?

    Why not become a befriender to improve the quality of life of socially excluded adults. Meet your befriendee for a couple of hours a week over six months and engage in different social activities together. These activities can include support to courses, going to sport events, the cinema, art exhibitions, or a chat over coffee.

    We are looking for energetic and passionate volunteers who are
    able to make a difference to the lives of people with mental health
    issues. Join our team of befrienders and support people with
    mental health issues on their journey of rediscovering their
    strengths and aspirations.
  • Main Tasks:

    • To offer one-to-one companionship to service users, supporting them to become less isolated and more independent and confident.

    • To be able to develop and establish a befriending relationship,
    maintaining boundaries and keeping accurate records.

    • To accompany service users to activities or to take them to appointments until the service user has the confidence to carry out journeys by themselves

    • To provide regular updates to support worker about service users

    • To attend appropriate training courses and support/ supervision

    • To adhere to confidentiality and good practice
  • Skills and Experience Required:

    • Good interpersonal and communication skills and willingness to listen

    • Confident, sympathetic and can inspire trust

    • Able to establish/ maintain boundaries

    • To be a reliable, committed and responsible person, notifying absences with time


What impact will this have?

  • Volunteering at Hestia: By volunteering with us, you will help to support adults and children in crisis across London. Your enthusiasm can make a big difference to those who are most in need.
  • You’ll be able to: Help adults and children in crisis, meet new people, learn new skills, gain valuable work experience, give back and do something rewarding and have fun!
  • There are many different volunteering roles available. If there is something specific you want to do, we can create a role that suits your skills and abilities.

When are you needed?

Options available:
Available times for volunteering role
Mon Tue Wed Thu Fri Sat Sun
Morning This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available
Afternoon This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available This time slot is available
Evening This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available This time slot is not available


  • Flexible - once a week for two hours

What else do I need to know?

  • As well as a DBS check, volunteers will require references to be completed by Hestia before they are able to start volunteering with us!


  • Reimbursement: Hestia reimburses all travel and also £5 towards lunch.

Background checks

  • A DBS check is required

About the organisation:

Additional Information

What skills will be useful?
  • Interpersonal
  • Caring
  • Listening
What skills can I gain?
  • Interpersonal
  • Caring
  • Listening
  • Leadership
  • Leadership
  • Organising


  • We are grateful to all our volunteers for giving up their own free time to support Hestia and therefore want to give a lot back in return.

    Quarterly Volunteer Forum: We invite all our volunteers to our forum where you will be updated with the latest developments and changes in the organisation, provide you with details of the upcoming opportunities and events that are available to all our volunteers, along with providing a space for you to share your volunteering experiences.

    Monthly highlights: Keeping volunteers updated with the organisation and opportunities we put together a short bulletin ‘monthly highlights’ each month and also a quarterly newsletter. You will have the opportunity to be involved in the editing, submitting articles.
    Interview preparation: Once a month you can attend a mock interviews and Steps into Employment workshops with our partnership businesses.

    Thank you events: The volunteering team organises two yearly events, one in June to mark Volunteers’ Week and a thank you lunch in December.

    Other opportunities: At times we have other exciting opportunities for you to get involved with such as the BBC Singers, Equality and Diversity Groups, The Hestia Approach consultations and much more.

    Training and Development: Not only will you receive an individual induction from the service, volunteering for Hestia opens up doors to our extensive face to face and E-learning programmes.
  • In 2017/2018 we have held a total of 58 training sessions which include: Mental Health Awareness, Introduction to Facilitation. Adult Safeguarding, Children Safeguarding, Interview Skills, CV Writing, Cover Letters and Application Forms, Confidence and Assertiveness, Mock Interviews , Learning Disability Awareness, Mindfulness workshop, Mental Health Law - Civil Context, Mental Health Law – Criminal Context, Suicide and Self Harm awareness, Sexual Health and Culture, Listening Skills, Dementia Awareness, Improving Self Esteem, LGBTQ Awareness, FGM Awareness, Effective Communication, Depression and Anxiety, Emergency First Aid, Peer Mentoring, Stress Management, Coproduction, Recovery, HIV and Pregnancy, Domestic Abuse and Sexual Violence, Setting Personal Boundaries, Food Safety Level 2, Equality & Diversity, Modern Slavery and Housing Law


Ealing, London, Ealing

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