Victims' Commissioner

Claire Waxman brings a wealth of personal insight and expertise to the role, having been the victim of a sustained stalking campaign for 12 years during which time she founded a campaign group which successfully fought for improved legislation and support for victims. 

In her role as Victims' Commissioner, Claire Waxman aims to overhaul the Criminal Justice Service (CJS) to enable victims to access  a timely, effective, transparent and inclusive justice journey, whether they choose to report the offence all the way through to post sentence. Claire’s mantra is that all victims of crime, no matter their status or experience, should be able to engage with a service designed to help them cope and recover. 

Claire works alongside victims, amplifying their voice and promoting their interests throughout the CJS journey with agencies from police to judiciary to ensure the victim's voice is heard and lessons learned from their experiences are used to inform and shape practices, polices, services and provision. 


In 2017, Claire set out her intention to conduct a comprehensive review across all London’s criminal justice agencies to determine compliance with the Victims Code of Practice. The Code sets out the minimum standards of service a victim of crime can expect from all Criminal Justice agencies such as police and CPS. 

Her Review, the result of consultation with thousands of victims, hundreds of hours of interviews and a series of in-depth focus groups with practitioners, was published in March 2019. Read it here.

MOPAC has subsequently responded to the report and its recommendations.

What Claire is working on

On appointment, Claire launched an ambitious programme of research, engagement and advocacy, including:

  • A wide-ranging consultation with survivors of violence against women and girls, to inform the Mayor’s Violence Against Women and Girls Strategy (VAWG). This included further analysis of the barriers to safe reporting for victims with insecure immigration status which informed a stringent set of recommendations sent to the Home Secretary from the Mayor to increase support and protection.
  • A full victims’ needs assessment via an in-depth survey to gather the views and feedback of victims of crime in London to inform future service provision and ensure all victims can access the support they need. Findings of this will be available Spring 2019. 
  • An extensive review into rape cases and justice outcomes in London, to identify why cases take so long to get to court, why so many victims disengage from the process before the case can be concluded; and a thorough investigation into disclosure practices.  Findings will be available Spring 2019.
  • Establishing a Victims Board comprising of justice agencies which supports the delivery of the commitments set out in the Police and Crime Plan and provides the opportunity for the victims’ voice to be at the centre of decision making. 
  • Forming a Victims Reference Group for ongoing engagement with stakeholders including victims of crime to inform her work and the work of the Victims Board, so accessible, high quality, integrated and tailored services are available to enable those affected by crime in London to fully cope and recover. If you are an organisation who wishes to be considered to join please email us.
  • Commissioning a new online resource for victims to act as a virtual ‘one front door’ to ensure that victims’ can easily access comprehensive information, advice and the pathways available to them when they need it. 
  • Convening London’s first ever Victims’ Summit, bringing together senior leaders from all justice agencies, voluntary and community groups, local councils and victims of crime, to galvanise a partnership effort to improve victims’ experiences of navigating the justice system and support options post incident. We will be convening part two in Spring 2019.
  • Working closely with the Metropolitan Police Service to address recent findings of the decline in victim satisfaction rates, delivering on a suite of recommendations including 14,000 frontline officers receiving specialist victims care training and improving police correspondence & communication to victims.
  • Working closely with the Ministry of Justice to help shape their Victims’ Strategy and continuing to work with partners to ensure the Government deliver their recommendations outlined in strategy and fulfil their commitment in delivering a Victims’ Law.

You can follow Claire's work on Twitter: @LDNVictimsComm


Media Enquiries: For any media requests relating to the Victims' Commissioner and her work, please contact the Mayor's Press Office on 0207 983 4000 and ask for the Policing desk. Alternatively, email [email protected]

Contact the Victims Commissioner

As the Victims’ Commissioner, it is important I hear from you and ensure the victims’ voice is heard and acted upon, so more victims get better support. 

If you have been a victim of crime or you work in victims support services, please get in touch using the form below.

If you need to speak to someone, please call the 24 hour free Victim Support Line on 08 08 16 89 111

If you feel threatened or are at imminent risk of harm, please do not hesitate to call the Police on 999

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In an emergency – if a crime is taking place, or you or someone else is in danger, always dial 999.

If you want to report a crime and the situation is not an emergency, please contact the Metropolitan Police Service on 101.