Microsoft – Premier Support and Customer Support Agreements

Reference code: 
DMPCD 2015 71
Date signed: 
25 June 2015
Authorisation name: 
Stephen Greenhalgh (past staff), Deputy Mayor for Policing and Crime

Executive summary

This is a request to approve a single tender action to award a multi-year Premier Support agreement, and annual Customer Support Agreements for XP and Server 2003, to the value of £3,115k to Microsoft Limited. This support is for wide-spread, business critical applications and operating systems for which support is necessary. Whilst assurance has been received from MPS that the negotiated contracts are consistent with pricing achieved by other Government departments, MPS need to continue to challenge Microsoft on specific day rates and to work with other Microsoft customers to more fully demonstrate value for money.

Recommendation

The DMPC is asked to approve the :
1. award, without competition, of a three year 2016/17-2018/19 Premier Support agreement at a value of £1,391k ,
2. award, without competition, of an annual Customer Support Agreement for XP from April 2015 at a value of £1,080k, and
3. award, without competition, of an annual Customer Support Agreement for Server 2003 from July 2015 at a value of £644k
4. MPS to set out and present to MOPAC the plans, costs and savings arising from the migration away from XP and Server 2003 and to identify any other systems/software which may be obsolete or near to end of support.

Non-confidential facts and advice to the Deputy Mayor for Policing and Crime (DMPC)

Please refer to PDF below for details.