Accessibility statement for Newsfeed

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

  • Issues with colour contrast and tagging with 3rd party content, like Twitter, Instagram and YouTube
  • The newsfeed page contains large number of news articles, and people using keyboard navigation can easily access them via the links in the side bar. However, depending on which article has been accessed, it may be necessary to tab through many links to return to the side bar or another part of the page. Also, screen reader users have no way of knowing that the page uses infinite scroll and that additional content is added whenever they get near to the end of the page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our contact us page, please call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact City Hall.

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations


Disproportionate burden


Content that’s not within the scope of the accessibility regulations

  • For Instagram posts the view profile button doesn't have an outline so isn't immediately visible
  • on YouTube and Instagram videos there is no title attribute or a meaningful caption so these are not described by a screen reader
  • the Instagram image does not have an alternative text to describe the image to screen readers
  • Instagram does not have an accessible name
  • Instagram and Twitter don't have sufficient colour contrasts
  • Duplicate tags due to 3rd party content 

These all relate to third party content which is embedded in the news feed page, as such these are not under our control (neither funded, nor developed by us), it falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).

How we tested this website

This website has been audited to ensure compliance with WCAG 2.1 AA. A sample of pages was tested which reflected all the key user journeys for the Newsfeed target users. It was last retested and updated in April 2020.

All accessibility testing was done by Test Partners. 

We tested:

Read the full Newsfeed accessibility test report.

What we’re doing to improve accessibility

We will resolve all outstanding non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) by September 2020. 

We have created a backlog of potential accessibility and usability improvements, identified via an expert review, and will work with our suppliers and partners to address these by September.

We are planning training for staff (content editors and designers) to ensure new content we create adheres to accessibility and usability standards. 

This statement was prepared on 24 April 2020. It was last updated on 24 April 2020.

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