London Underground audio advice

Meeting: 
MQT on 2020-02-24
Session date: 
February 24, 2020
Reference: 
2020/0607
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Do all London Underground ground trains announce the side the doors are opening at the next stop? If not, can this please be considered, as such announcements greatly assist those who are visually impaired?

Answers

Answer for London Underground audio advice
London Underground audio advice

London Underground audio advice

Answered By: 
The Mayor

Transport for London (TfL) appreciates that these announcements are important for a range of passengers, including those who are visually impaired.

Trains on both the Victoria and Jubilee lines already make these announcements, and TfL plans to introduce them on the Bakerloo and Central line fleets, following work to upgrade the customer information systems for these trains. This work is expected to be completed by the end of 2021 on the Bakerloo line, and the end of 2023 on the Central line, as this work is undertaken as part of the wider Central Line Improvement Programme. These announcements will also be rolled out on the Piccadilly line, following the introduction of new trains which will enter service from 2024.

TfL does not currently have plans to introduce these announcements on the Northern, Circle, District, Hammersmith & City, Metropolitan or Waterloo & City lines, due to a range of inhibiting factors. For example, trains on the Circle, District, Hammersmith & City and Metropolitan lines are more likely to serve stations where there is more than one platform at which the train could arrive, such as Earl’s Court. At these stations, it is not possible to adjust this announcement depending on which platform the train has arrived at.

I have asked TfL to keep this under review and look to continue to increase the use of these announcements where possible.