Uber [1]

Meeting: 
MQT on 2019-05-16
Session date: 
May 16, 2019
Reference: 
2019/9227
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Constituents have raised that Uber are operating unlawful discriminatory practices against wheelchair users, in requiring them to book larger, far more expensive cars unnecessarily, when asked to carry light, small travelling wheelchairs which would fit in an ordinary vehicle. Will you investigate this practice, and take action to stop Uber discriminating against passengers with disabilities?

Answers

Answer for Uber [1]

Answer for Uber [1]

Answered By: 
The Mayor

Officers are drafting a response.

Uber [1]

Uber [1]

Answered By: 
The Mayor

Private hire drivers have specific legal responsibilities under the Equality Act 2010 not to discriminate when providing a service. This includes not charging passengers more because they are disabled.

Transport for London (TfL) have recently prosecuted licensed drivers for failing in these duties and we will investigate and take appropriate action for all complaints we receive in relation to failure of duties imposed by the 2010 Act.  I would encourage your constituents to contact TfL directly if they have not already done so.