- Reference: 2019/12170
- Question by: Andrew Dismore
- Meeting date: 20 June 2019
Further to Question No: 2019/9223 ‘Do you agree that it is important that Transport for London maintain a working telephone system for complaints, for those who do not have access to email, or would prefer to speak to someone? What then is the best customer contact number, and how do you rate performance for handling calls?’ Your answer being ‘Transport for London (TfL) provides customers with a variety of ways to get in contact. If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number...