Emirates Air Line 5+ Reward

Meeting: 
MQT on 2019-03-21
Session date: 
March 21, 2019
Reference: 
2019/6297
Question By: 
Florence Eshalomi
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

If you use your Oyster card to pay as you go for five or more journeys on the Emirates Air Line in one week (Monday to Sunday), you can get 50% refunded to you with the 5+ Reward. Please provide details on the number of 5+ Reward’s that have been claimed since the scheme began. Please breakdown by reporting period.

Answer

Emirates Air Line 5+ Reward

Emirates Air Line 5+ Reward

Answered By: 
The Mayor

Transport for London (TfL) used to seek to process 5+ Reward refunds automatically. However, only about one customer per day received the refund, and a decision was taken in 2014 that it was uneconomic to keep providing the refund in this way.

Since 2014, 5+ Reward claims have been handled solely by TfL Customer Services, and detailed records have not been kept.

An annual breakdown of 5+ rewards provided automatically is shown below:

Year                 Number of 5+ rewards

2012                391

2013                495