Gospel Oak to Barking line

Meeting: 
MQT on 2019-02-25
Session date: 
February 25, 2019
Reference: 
2019/3874
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

What are your plans to tackle the fiasco of the Gospel Oak to Barking line not having sufficient trains to run the timetabled service?

Answers

Answer for Gospel Oak to Barking line
Gospel Oak to Barking line

Gospel Oak to Barking line

Answered By: 
The Mayor

I share your frustration with this situation and I want to assure you that, together with Transport for London (TfL), we continue to push Bombardier Transportation hard to get the new trains running as soon as possible.

TfL is doing all it can to maintain services for passengers in the meantime and has modified three spare trains from elsewhere on the London Overground network for use on the line until the new trains are ready.

Regrettably, despite TfL’s efforts to bring the new electric trains into service as soon as possible, they will not be ready when the last three diesel trains are released in mid-March. This means that, from Monday 18 March, the service will be temporarily reduced to two trains per hour, at regular 30 minute intervals, using the modified four car electric trains. The modified trains can carry twice as many passengers as the diesel trains, so overall capacity on the line will remain the same. Additional bus services will also provide customers with another option, and regular customers who choose to take alternative routes via Zone 1 as a result of the temporary timetable change will be automatically refunded the additional cost.

TfL and I am under no illusion about the inconvenience a frequency reduction will cause to customers, and of the inconvenience and uncertainty customers caused by the delay in the new trains becoming available. In light of this, I have spoken directly with Bombardier and secured a month's free travel for passengers once the new trains are fully introduced. The details of this are being developed and will be communicated closer to the time.

Please be assured that TfL will continue doing all it can to ensure the new trains are ready for passenger service as soon as possible.