London Underground lifts not working due to an absence of trained staff

Meeting: 
Plenary on 2019-02-07
Session date: 
February 7, 2019
Reference: 
2019/2088
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
Sadiq Khan (Mayor of London) & Mike Brown MVO (Commissioner, Transport for London)

Question

Please list the dates, length of time of closure, and the name of the Underground Station for which each lift was out of service solely due to an absence of trained members of staff during 2018.

Answer

London Underground lifts not working due to an absence of trained staff

London Underground lifts not working due to an absence of trained staff

Answered By: 
The Mayor

The attached appendix shows the lifts that were out of service at London Underground (LU) stations due to an absence of trained staff in 2018.

In 2018, there were 38 instances when lifts were not available for this reason, marking a continuing reduction from 2017 when there were 68 instances, and 2016 when there were 324 instances. In the majority of these instances, the lifts were returned to service in less than one hour. The amount of time it takes to return lifts to service depends on a number of factors, including levels of staff absence, or incidents elsewhere on the network which require additional staffing.

I have been clear with Transport for London (TfL) that these instances must be further reduced. TfL will continue to carefully monitor this area, to ensure that problems are identified and addressed as quickly as possible. This increase in lift reliability is taking place whilst TfL continues to improve the accessibility of the tube network. Last month saw Finsbury Park station become the 77th London Underground station to become step free, there are now over 200 step free stations across the TfL network.