Dial-a-Ride

Meeting: 
MQT on 2019-10-17
Session date: 
October 17, 2019
Reference: 
2019/19607
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please publish a table showing for each day in 2019 the average waiting time for calls to Dial-a-Ride's centralised call centre, and the waiting times for peak and off-peak periods, the number of calls abandoned, and the total number of calls received each day.

Answer

Dial-a-Ride

Dial-a-Ride

Answered By: 
The Mayor

A table is attached providing a breakdown of this information.

Transport for London is currently recruiting and training additional staff which it hopes will reduce waiting times and the number of abandoned calls.