88 bus route

Meeting: 
MQT on 2019-06-20
Session date: 
June 20, 2019
Reference: 
2019/12267
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Since the C2 bus has been replaced by the 88 bus constituents report to me there has been total shambles with late buses, rude drivers and shortened routes.   What will you do to improve this service?

Answers

Answer for 88 bus route
88 bus route

88 bus route

Answered By: 
The Mayor

Since 30 March when the route 88 service was extended to Parliament Hill Fields from Camden Town the customers have waited just over a minute longer than Transport for London expect for this route. Overall the route has performed better than the minimum performance standard for reliability. However, at times the route has been subject to significant disruption due to events such as the Extinction Rebellion and Private Hire and Taxi demonstrations in central London. As a result, the service has, at times, had to be temporarily revised to help maintain reliability on the north and south sections of the route away from the disrupted areas.

I am disappointed to hear reports that some drivers have not provided the excellent customer service provided by the vast majority of London’s bus drivers. The 88’s operator, London General, has taken action following four complaints from customers.  London General has also reminded all drivers on the route of high levels of customer service required of them at all times.  I would encourage your constituents to continue to complain if the service does not meet the expected standards, so that action can be taken.