Tube noise [5]

Meeting: 
MQT on 2019-06-20
Session date: 
June 20, 2019
Reference: 
2019/12169
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

A constituent has had the following reply from TfL to his complaint about tube noise affecting his home:

 

‘In response to your noise complaint; we have opened, investigated, fed-back on work proposed and closed your complaint in line with the complaint noise & vibration process agreed by the Mayor.’

 

As the noise problem remains and is far from concluded do you consider closing his ongoing complaint to be appropriate; and will you publish the “complaint noise & vibration process” TfL say you have agreed?

Answer

Tube noise [5]

Tube noise [5]

Answered By: 
The Mayor

Where Transport for London (TfL) provides a response to a resident (for example to say that best practicable means have been reached in this area, and no further work to the track is possible at this time) and no response is received from the resident, it is normal practice for the complaint to be closed.

In this instance, TfL advised the constituents that track work would be carried out by October 2019 and that TfL will carry out further noise measurements after that time if noise levels are not reduced to what the constituent considers a satisfactory level. TfL then closed the case.

Following feedback from the constituent, the case was reopened. Any resident can reopen their case by contacting TfL’s Contact Centre. Even in cases where a complaint has been closed by the Contact Centre, residents will still be advised if further works are planned.