Tube noise [2]

Meeting: 
MQT on 2019-06-20
Session date: 
June 20, 2019
Reference: 
2019/12166
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

TfL have now adopted the dubious practice of recording noise complaints about the tube as ‘closed’ after they have done what measures they are prepared to do even if those measures have not resolved the complaints; these cases are far from closed as far as affected residents are concerned; will you instruct TfL to stop this and keep those cases open until a satisfactory mitigation of the noise has taken place?

Answer

Tube noise [2]

Tube noise [2]

Answered By: 
The Mayor

Transport for London (TfL) does not intend to close noise complaints when the resident considers the case ongoing.

Where residents have been provided an update regarding their case (for example to say that best practicable means have been reached in this area, and no further work to the track is possible) and no response is received from the resident, the complaint will be closed. Any resident can reopen their case by contacting TfL’s Contact Centre by emailing  [email protected]. Even in cases where a complaint has been closed by the Contact Centre, residents will still be advised if further works are planned.