Gold card discounts

MQT on 2019-06-20
Session date: 
June 20, 2019
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please state what are the reasons why owners of an annual TfL travelcard do not receive an automatic discount on TfL journeys outside the zone of their travelcard? Are any steps being taken to address this?


Gold card discounts

Gold card discounts

Answered By: 
The Mayor

The majority of Annual Travelcards are sold online to customers who already hold an Oyster card and receive their Travelcard electronically when they touch that card on a reader.  The Oyster system, which was designed over 20 years ago, does not have the functionality to allow a discount entitlement to also be loaded in this way, thus customers are required to ask a member of staff to set the Gold Card discount.

Once this discount is set, it is automatically applied to journeys made outside the zones the Travelcard is valid for.

Transport for London does recognise the case for improvement and will bear this in mind as it considers how to update the Oyster system.