Taxis operating during collapse of the mobile phone network

Meeting: 
MQT on 2018-12-20
Session date: 
December 20, 2018
Reference: 
2018/5147
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please state whether taxi drivers who are unable to accept bank and credit card payments during a collapse of the mobile phone network, as took place on the 6 December 2018, are expected to cease working by TfL? If such guidance exists, will you ensure it is revised to ensure taxi drivers are not penalised during collapses in the mobile phone network?

Answers

Answer for Taxis operating during collapse of the mobile phone network
Taxis operating during collapse of the mobile phone network

Taxis operating during collapse of the mobile phone network

Answered By: 
The Mayor

The mobile network failure on 6 December 2018 affected, amongst other businesses, certain credit card payment devices in London taxis, as well as other network systems worldwide. This resulted in some inconvenience for taxi drivers, passengers and the general public.

Transport for London (TfL) clarified on the day that it did not expect taxi drivers affected by the outage to cease working.

Indeed, TfL issued guidance to affected drivers via Twitter, advising them on the appropriate course of action to take. This was to advise passengers that, before accepting a fare, they cannot take a card payment and explaining why. 

TfL also reminded drivers that under no circumstances should they use an unapproved card payment device.

Guidance for drivers was also on the TfL website, including advice on what to do if they have a problem with a card payment device or, in exceptional circumstances, when a mobile network fails.