Transport for London staffing levels for Taxi License Applications

Meeting: 
MQT on 2018-11-22
Session date: 
November 22, 2018
Reference: 
2018/3156
Question By: 
Jennette Arnold OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

A member of my constituency recently waited nearly 10 months from original application to grant of license for a private hire license. This led to loss of livelihood and the threat of losing his family home. Staff dealing with applications are currently facing a huge backlog, which in turn is causing financial hardship to those making the applications. What steps is the Mayor taking to ensure that this backlog is dealt with quickly and there are enough Transport for London staff in the department to deal with demand?

Answer

Transport for London staffing levels for Taxi License Applications

Transport for London staffing levels for Taxi License Applications

Answered By: 
The Mayor

Without knowing your constituent’s details, it is not possible for Transport for London (TfL) to review his case and understand what caused the delays in his specific circumstances. However, I am aware that TfL has seen a substantial increase in the number of calls and enquiries in recent months, which has caused some delays with licensing new and renewal applicants.

TfL apologises for these delays and has introduced a number of initiatives to address the increase in workload. This includes changes to the application process to make it more efficient, as well as reprioritisation of resource. 

License renewal applications continue to be prioritised to ensure that licensed drivers can continue to work.  TfL is confident that this is not a long-term issue and has seen improvements in the past few weeks.