101 calls

Meeting: 
MQT on 2018-11-22
Session date: 
November 22, 2018
Reference: 
2018/3006
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

How many 101 calls have the Metropolitan Police received since May 2018, broken down per month? Of these, how many were answered within 30 seconds; how many calls were terminated before being answered; what was the average time taken to answer and what was the longest time taken to answer?

Answers

101 calls

101 calls

Answered By: 
The Mayor

Officers are drafting a response.

101 calls

101 calls

Answered By: 
The Mayor

Please see Appendix A with the data requested. The longest wait time relates to a single call in the whole month and as such, also provided is the average wait time for the month. The MPS actively promote the online service and many people chose to hang up and go online.  It should not, therefore, be assumed that incomplete calls are solely because the caller has given up waiting.