Met's response to 999 calls

Plenary on 2018-11-01
Session date: 
November 1, 2018
Question By: 
Andrew Dismore
Labour Group
Asked Of: 
The Mayor


Are you satisfied by the Met's response to 999 calls?



Answer for Met's response to 999 calls

Answer for Met's response to 999 calls

Answered By: 
The Mayor

Please refer to my answer at MQT on 19 October. Responding to emergency calls is a fundamental responsibility of the Metropolitan Police and Londoners expect a quick and reliable service.

The challenges facing London and the Met are well known: the funding picture for London continues to be extremely difficult and as a consequence the Met must deliver its services with fewer officers – the lowest number since 2003.

999 calls are classified according to risk and priority; the 2 main categories being Immediate (I), target being to attend within 15 minutes, and Significant (S), target is to attend within 1 hour.

The Met’s primary focus is on responding to Immediate (I) calls within 15 minutes. These calls are those in which Londoners need urgent help.

For the 12 months to the end of September 2018, the Met responded to 86.9% of I graded incidents within 15 minutes compared with 85% for the 12 months to September 2017; an improvement of 1.9 percentage points. 

This is against a backdrop of 2,177,747 999 calls for 2017/18 - an 8% increase on the year before, in an environment where crime is not only increasing but evolving and becoming more complex.

In respect to S calls, for the 12 months to the end of September 2018 the Met responded to 81.9% of S graded incidents within 60 minutes, compared with 77.2% for the 12 months to September 2017; an improvement of 4.7 percentage points.

Both the Mayor and the Commissioner would of course like this to be even higher – the Met’s own target is to respond to 90% of ‘I’ calls within 15 minutes; but improvements over the last year to both I and S calls are an indication of the importance and focus that the Met are giving to urgent calls for its services.