Who Runs Your Bus? (4)

MQT on 2018-09-13
Session date: 
September 13, 2018
Question By: 
Keith Prince
GLA Conservatives
Asked Of: 
The Mayor


Recommendation 12 of the RAIB's Croydon Crash Investigation stated, inter alia, that the Tram Operator should (a) improve management systems to ensure that safety issues are properly identified from any reports, whether from staff or members of the public and appropriate and timely actions are taken in response; and (b) develop improved processes to ensure that suitable lessons are learned from such reports and that outcomes are fed back to the reporter."  In what way does your response to Question 2018/1356 show that the Recommendation has been accepted and is being applied to TfL's Bus Operators?


Answer for Who Runs Your Bus? (4)

Answer for Who Runs Your Bus? (4)

Answered By: 
The Mayor

As set out in my responses to Mayor’s Questions 2018/1356 and 2018/2363, Transport for London (TfL) has channels in place for customers to report safety issues on the bus network.


All bus operators have their own channels for staff to report safety issues, both openly and anonymously. If staff feel their concerns are not being addressed through these channels, then they are encouraged to raise them through the independent Confidential Incident Reporting and Analysis System (CIRAS).


TfL regularly meets its bus operators through its Safety Bus Operator Forum, where learning from incidents and reports is shared. Individual bus operators use their own communication channels to share output with their staff.