Who Runs Your Bus? (1)

Meeting: 
MQT on 2018-09-13
Session date: 
September 13, 2018
Reference: 
2018/2363
Question By: 
Keith Prince
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

In your response to Question 2018/1356 you refused to provide the Bus Company MD contact details because "when there are established channels in place to assist customers" and the current system "allows customers to get in touch with bus companies through their established channels for managing and responding to feedback." Are you aware that a quick analysis of the Bus Companies' contact details Transport for London (TfL) provides on the "Who Runs Your Bus Page" reveals the 5 companies which constitute 77% of London's Contracted Bus fleet simply refer the interested party back to TfL's own reporting site?  Since the Bus Operators are actual holders of the Operating Licence, how can simply re-routing people who want to contact the bus company back to TfL be considered anything but obstructive?

Answer

Answer for Who Runs Your Bus? (1)

Answer for Who Runs Your Bus? (1)

Answered By: 
The Mayor

Everyone should be able to easily report a safety incident, and I want it to be as easy as possible for people to do so.

Based on feedback from the public, Transport for London (TfL) is making changes to make it easier for people to report safety incidents online. The enquires and complaints sections of my Help and Contacts web pages have been updated to clarify they can be used to report safety-related incidents, and a further update to the form will be made so safety-related issues can be easily categorised as such.

Bus operators are delivering services on behalf of TfL, and as such, it is right that TfL should have oversight, and overall accountability, for safety-related incidents involving buses.

I would therefore encourage members of the public - whether they are passengers, cyclists or witnesses of a safety incident - to use the TfL reporting channels available so that these incidents can be addressed in line with the safety standards set by TfL for operators.

Streamlining the reporting of all safety-related incidents allows TfL to more quickly identify trends and high-risk locations, and address these in more timely and effective way.