Applying "Complaints Handling Procedures" found in the Conditions of the 26 June Uber Decision to TfL Surface Transport Contracts

Meeting: 
MQT on 2018-09-13
Session date: 
September 13, 2018
Reference: 
2018/2120
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

According to Clause 12 of the Uber London Limited judgment made by the Westminster Magistrates Court on the 26 June 2018, Uber must comply with a number of well-defined complaints handling conditions. In the interest of improving the operational safety performance of its Surface Transport Contractors will the Mayor seek to compel all relevant companies to adhere to similar "Complaints Handling" procedures?

Answer

Answer for Applying "Complaints Handling Procedures" found in the Conditions of the 26 June Uber Decision to TfL Surface Transport Contracts