Onsite User Research

MQT on 2018-07-19
Session date: 
July 19, 2018
Question By: 
Susan Hall
GLA Conservatives
Asked Of: 
The Mayor


The Mayor's Report to the Assembly, showing a list of decisions between 8 June 2018 and 5 July 2018, mentioned a contract with digital agency for onsite user research. Can you provide me further details on this? What is the job description for the researcher hired and from which agency was the researcher hired?


Answer for Onsite User Research

Answer for Onsite User Research

Answered By: 
The Mayor

The proposed position is for a user researcher to work with the Digital team in External Relations. It is suggested that the researcher is associated with a user research agency so they have access to the necessary testing labs and equipment.

A core part of the way the team builds website functionality, services and applications involves understanding the users' requirements, and testing and validating assumptions with them. This ensures results are effective and easy to use.

Doing robust and regular user research is included in the Government Digital Service's standards and is point one of the Local Government Digital Service Standard.

Applications are currently open on the Government Digital Marketplace at: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/7217