Money left on Oyster cards which have not been used for at least one year (1)

Meeting: 
MQT on 2018-07-19
Session date: 
July 19, 2018
Reference: 
2018/1709
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Will you ensure Transport for London reduces the 48-hour threshold that exists before anyone can claim back the balance and deposit on an Oyster card?

Answer

Answer for Money left on Oyster cards which have not been used for at least one year (1)

Answer for Money left on Oyster cards which have not been used for at least one year (1)

Answered By: 
The Mayor

The 48-hour threshold was introduced as a response to a significant risk of fraud. Transport for London (TfL) has upgraded its fraud prevention measures and recently reduced the threshold to 24 hours.

Any customers for whom it would be inconvenient to wait 24 hours (for example because they are leaving London) can obtain a refund more quickly by contacting the TfL customer team on 0343 222 1234.