Who Runs Your Bus?

MQT on 2018-06-21
Session date: 
June 21, 2018
Question By: 
Keith Prince
GLA Conservatives
Asked Of: 
The Mayor


Can you explain why, in question 2018/1013, you stated Transport for London (TfL)could not publish the names and contact details of Bus Company Directors on TfL's "Who Runs your Bus?" Page because "TfL cannot publish contact details for managing directors and chief executive officers without their consent" while a simple search of each Operators' Company Registration Number you provided in Question 2018/1011 reveals that this information is already published on the Companies' House Website? That being the case, what excuse can you now provide for not publishing this information on TfL's website? Must I refer your untransparent behaviour on this matter to the Information Commissioner's Office?


Answer for Who Runs Your Bus?

Answer for Who Runs Your Bus?

Answered By: 
The Mayor

Transport for London (TfL) publishes bus company contact details on its website (tfl.gov.uk/modes/buses/who-runs-your-bus). This allows customers to get in touch directly with bus companies through their established channels for managing and responding to feedback. This is more likely to result in timelier responses from companies, and enables issues to be escalated within the companies themselves where necessary. Therefore, I do not think it necessary for TfL to include details of the Directors of each bus operator on its website, when there are established channels in place to assist customers.

TfL also offers well-used channels for bus customers to contact it directly - online, by correspondence and by telephone. These contact details can be found at www.tfl.gov.uk/contact. This includes a telephone number through which to contact TfL's Customer Services team (0343 2221234), and a specific on-line form through which bus service feedback can be submitted (https://tfl.gov.uk/help-and-contact/contact-us-about-buses).