MQT on 2018-06-21
Session date: 
June 21, 2018
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


A constituent has contacted me requesting that you answer three questions about Uber:

(1) According to Transport for London (TfL), Uber PH bookings in London are accepted by Uber London Ltd. How can Uber PH bookings be accepted in London if customers personal data is retained in Holland?

(2) According to TfL's own staff manual it states "if the internet based booking platform proposes to take bookings online for private hire journeys and pass these bookings to licensed private hire operators then an operator's licence may be required, and the entity once licensed, must comply with all the conditions under which the licence has been issued." Can you explain why the Uber App which takes bookings is not required to be licensed as part of Uber London Ltd PH Operator's licence.

(3) Can you confirm who TfL believes owns the Uber booking App and if owned by Uber BV would this mean that Uber London Ltd is accepting bookings from a third party namely Uber BV which is not a licensed PH Operator here in London.


Answer for Uber

Answer for Uber

Answered By: 
The Mayor

In answer to your first question, the issue of data retention and compliance with applicable legislation is a matter for individual operators and does not of itself indicate where bookings are accepted for the purposes of private hire legislation.

In response to your second and third questions, Uber BV licenses use of the Uber app to customers but is not carrying out activities regulated under private hire legislation.  TfL does not license apps, and ownership of Uber's software is a matter for Uber.