Unreliable 13 bus

Meeting: 
MQT on 2018-05-17
Session date: 
May 17, 2018
Reference: 
2018/1170
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

I continue to get correspondence from residents about their latest bad experiences with the unreliable 13 bus, despite assurances from TfL that they are dealing with it. It is now over a year since the current operator took over the route, and this operator seems to be incapable of providing an efficient and reliable service. Will you look into this and get this service sorted out once and for all?

Answer

Answer for Unreliable 13 bus

Answer for Unreliable 13 bus

Answered By: 
The Mayor

TfL is aware of complaints about the 13 bus and the operator has put in place an action plan to improve the reliability of the service.

This has included support for drivers from managers along the route and creation of a new post of business operations manager to monitor customer experience.

The latest assessments have shown an improvement in performance in the first two weeks of April. Performance levels did drop in the second half of the month, partly as a result of disruption caused by the Commonwealth Heads of Government meeting and the impact of work at Baker Street and Henlys Corner.  

TfL will continue to monitor the service closely to ensure standards continue to rise.