Excessive Tube Announcements Noise

Meeting: 
MQT on 2018-05-17
Session date: 
May 17, 2018
Reference: 
2018/1087
Question By: 
Tony Devenish
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

What more will you do to minimise the excessive noise from Earl's Court Station's announcements?

Answer

Answer for Excessive Tube Announcements Noise

Answer for Excessive Tube Announcements Noise

Answered By: 
The Mayor

I apologise to the residents living nearby who are disturbed by noise from Earl's Court station. Transport for London (TfL) continues to take measures to minimise this.

There are certain announcements which TfL must continue to make - for instance, information concerning disruption to journeys - but in response to residents' concerns TfL has now stopped making regular 'good service' announcements.

TfL has reduced the number of on-train announcements and no longer carries out fire alarm testing in the early hours of the morning. TfL continues to ensure station staff are fully trained in the correct use of the public address (PA) system and are aware of the impact of the system on their neighbours.

The PA system itself is tested every eight weeks to ensure it does not exceed the noise limits set by the local authority. The last test was done on 12 April 2018 and the system was found to be compliant.

TfL continues to work hard to balance the needs of customers at the station with those of their neighbours and will be meeting with residents.