London Underground lifts not working due to an absence of trained staff

Meeting: 
MQT on 2018-03-22
Session date: 
March 22, 2018
Reference: 
2018/0792
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please list the dates, length of time of closure, and the name of the Underground Station for which each lift was out of service solely due to an absence of trained members of staff during 2017.

Answer

Answer for London Underground lifts not working due to an absence of trained staff

Answer for London Underground lifts not working due to an absence of trained staff

Answered By: 
The Mayor

A table showing lifts that were out of service at London Underground (LU) stations due to an absence of trained staff in 2017 is attached. In 2017, there were 68 instances when lifts were not available for this reason, marking a significant reduction from 2016 when there were 324 instances. This is a result of additional training and better scrutiny of lift availability statistics to identify and address problems more quickly. TfL continues to review staffing levels to ensure that every station has sufficient staff in place to manage each station and meet the needs of customers.

Despite the significant reduction, I have been clear with TfL that this needs to be monitored carefully, and instances when lifts are out of service due to an absence of trained staff must be kept to an absolute minimum.

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