Taxi and Private Hire Trade (10)

MQT on 2018-02-22
Session date: 
February 22, 2018
Question By: 
David Kurten
Asked Of: 
The Mayor


The LCDC have been contacted by numerous drivers who are dissatisfied by constant breakdowns and connection problems to Credit Card equipment by a certain large provider, approved by TfL. In addition, they are unhappy with the level of customer service provided by this company. Drivers are under the impression from TfL that they are not able to continue working if their Credit Card System is faulty. Therefore, drivers are losing a day or more in takings. Will you instruct LTPH to carry out a survey of drivers to assess the problems experienced from Credit Card providers, in order to improve the current level of service?


Answer for Taxi and Private Hire Trade (10)

Answer for Taxi and Private Hire Trade (10)

Answered By: 
The Mayor

It has been a requirement under the Cab Order since 3 October 2016 for taxi drivers to accept payment by credit or debit card and to have an approved working payment system installed in the back of their vehicle.


Transport for London (TfL) does not regulate card payment companies, but has approved systems from 12 card payment providers so that drivers have a choice and can find a system that suits them. TfL will continue to liaise with card payment providers to understand and help resolve specific issues.