Excess Wait Time for routes serving the Wimbledon area

Meeting: 
MQT on 2018-02-22
Session date: 
February 22, 2018
Reference: 
2018/0492
Question By: 
Tom Copley
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

TfL's Quarter 3 Customer and Operational Performance Report shows that there was a deterioration in Excess Wait Time for routes serving the Wimbledon area. Can you provide further details on the deterioration and what TfL is doing to prevent it happening again?

Answer

Answer for Excess Wait Time for routes serving the Wimbledon area

Answer for Excess Wait Time for routes serving the Wimbledon area

Answered By: 
The Mayor

Increased road works in parts of south-west London affected Excess Wait Time (EWT) during October and November last year. This included gas main repair works in Haydons Road, water main works in Wimbledon Road and Hartfield Road, and electricity works in Wimbledon Hill Road. Roadworks in other areas, such as gas works in Kingston town centre, also affected routes serving Wimbledon.EWT has now returned to low levels and is among the best in decades for most of the Capital.

 

Transport for London (TfL) cannot prevent sudden disruptions to the road network like emergency utility work. But it can, and does, respond quickly to minimise inconvenience to customers, for example by diverting routes. TfL is also addressing congestion reducing the time taken to clear up unplanned incidents, and ensuring utilities and roadworks are better coordinated.

 

During longer-term disruption, TfL looks at the worst performing routes to identify trends, checks local controls are working effectively, and adapts them if necessary. It works continually with bus operators to maintain good performance and check resource levels are sufficient to ease excessive impacts.