Accessible Transport

MQT on 2018-02-22
Session date: 
February 22, 2018
Question By: 
Tom Copley
Labour Group
Asked Of: 
The Mayor


What criteria does TfL use to determine what stations and services are accessible to anyone with a visible and hidden disability or impairment? If such criteria exist, please provide a list of stations and services that are accessible to all and those that are not.


Answer for Accessible Transport

Answer for Accessible Transport

Answered By: 
The Mayor

Transport for London (TfL) is committed to making its stations and services accessible for all customers on a 'Turn up and go' basis. Work is underway to further improve Inclusive Design standards and principles to improve accessibility across the network.

TfL's customers have many different requirements, which means there is no one set of criteria to determine the accessibility of stations and services.

Instead, TfL offers a wide range of support, infrastructure and information to ensure customers with a wide range of accessibility needs can get around easily and independently. 

There are more than 200 step-free stations across the network to help wheelchair users, parents and carers with buggies and older people get around, audio/visual information for people with sensory impairments and staff trained in disability equality to ensure a good 'turn up and go' customer experience. TfL has also recently introduced the 'Please Offer Me a Seat' badge and card to help people with invisible impairments more easily get a seat.