Delays on the London Underground due to overcrowding

Meeting: 
MQT on 2018-01-18
Session date: 
January 18, 2018
Reference: 
2018/0021
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please publish a table showing for each tube line the number of incidents of tube delays due to overcrowding for each year since 2012

Answer

Answer for Delays on the London Underground due to overcrowding

Answer for Delays on the London Underground due to overcrowding

Answered By: 
The Mayor

Appendix 0021 shows the number of incidents attributed to crowding/congestion, which have caused delays of two minutes or more between 2012 and 2017.

The number of delays across the Tube network due to congestion was 19 per cent lower in 2017 than in 2016. In 2017, delays primarily due to congestion accounted for 1.7 per cent of delays of two minutes or more experienced by customers.

Congestion at stations is often a consequence rather than a cause of delays. For example, if a customer becomes ill on a train this may result in the train being held at a platform for a few minutes. During this time the interval between trains might increase from a minute and a half to two or three minutes, which means platforms may become congested, which in turn can result in queuing at busier stations along the line.

In order to manage customer numbers at its busiest stations, Transport for London implements different types of station control measures. These include trains not stopping for a period of time, individual platform closures, and closures of gate lines and entrances/exits as required, to ensure a safe travel environment and minimum disruption for customers.

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