Taxi and Private Hire Trade (8)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
David Kurten
Asked Of: 
The Mayor


After some recent headlines about Uber and customer complaints, you said a consultation would take place at the end of this year for customer complaints signage for Private Hire vehicles, so that customers dissatisfied by their driver, operator, fare or quality of the vehicle can complain directly to LTPH. This would improve customer safety and confidence. Can you instruct TfL to carry out this consultation with some urgency? 


Answer for Taxi and Private Hire Trade (8)

Answer for Taxi and Private Hire Trade (8)

Answered By: 
The Mayor

TfL has agreed to consult on a range of proposals including a proposal to introduce additional private hire vehicle signage. TfL has decided to consult on these issues within one consultation exercise which will ensure that the proposals are clear and consistent and that taxi and private hire consultees are not repeatedly asked their views on separate issues. These proposals have been given careful consideration and in some cases external legal opinion but the consultation exercise will begin early next year.