Taxi and Private Hire Trade (3)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
David Kurten
Asked Of: 
The Mayor


Did TfL carry out a risk assessment for taxi drivers in the event that they have to provide assistance to passengers in the rear of the taxi in the event that a credit/debit card reader malfunctions?


Answer for Taxi and Private Hire Trade (3)

Answer for Taxi and Private Hire Trade (3)

Answered By: 
The Mayor

Transport for London (TfL) does not advise drivers to leave their cab should a problem with payment by card arise.

The advice TfL gives is to ask the passenger to try their payment card again. If the issue persists they should ask the passenger whether they have another payment card or cash to pay for the fare. If a payment still cannot be made, drivers should offer to take the passenger to the nearest cashpoint.

If a driver experiences any problems with their card payment device they should contact the provider of the card payment system in order to rectify the issue as soon as possible.

Safety advice and guidance for drivers is available on the TfL website: