Uber (1)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
David Kurten
Asked Of: 
The Mayor


Why did TFL licence Uber in 2012 and not know or understand the mechanisms of inviting and accepting bookings?  Why did they fail again to understand the booking process when they carried out their investigation into their business model in 2014?  Did TFL Management just take assurances from Uber rather than carrying out their own due diligence?


Answer for Uber (1)

Answer for Uber (1)

Answered By: 
The Mayor

Transport for London (TfL) takes all necessary steps to ensure that operators comply with private hire legislation in the way bookings are processed. 

TfL did not just rely on assurances from Uber London Limited (ULL).  ULL was licensed as a private hire operator in London in 2012, having met the same pre-licensing requirements as any other applicant for an operator's licence at the time. TfL conducted further investigations in 2014, and engaged extensively with Uber regarding its business model, and in particular the mechanisms by which bookings are invited and accepted.

Uber has made recent changes to their app which make it clear to passengers that ULL has accepted the booking and that a TfL licensed driver will carry out the trip.