Bus Diversions

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/5202
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Passengers have complained that when boarding a bus, they are sometimes unaware that a bus is going to be diverted and have to wait until mid-journey before they are notified. Is it possible to make an announcement of the diversion at each stop or for it to be displayed so that they are aware and can make alternative arrangements, before they have swiped their Oyster Card?

Answer

Answer for Bus Diversions

Answer for Bus Diversions

Answered By: 
The Mayor

There is a balance to be struck between providing information to customers who may stay or leave the bus before the diversion starts and not causing excessive noise to residents next to bus stops at quieter times like at night. Customers can also be irritated by hearing messages repeated every few minutes.

Instead of constantly replaying announcements, Transport for London is encouraging drivers to use the public address system as much as possible when it might help customers boarding and alighting. New technology such as travel apps and the upgrade of the next-stop announcement system iBus could provide this information more easily and discreetly.

If a customer is concerned at having to change bus to avoid a diversion, the new Bus Hopper ticket enables them to make a second journey at no extra cost provided they travel on those two journeys within an hour.