Social media and Oxford St incident

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/5165
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Social media has been blamed for the public panic during the Oxford Street incident on   24/11/2017, when shoppers panicked as armed police cleared the streets with the Police warning people on Oxford and Regent streets to stay indoors while officers assessed the scene. However, the Met said it had found no evidence of shots being fired. What social media messages were put out by the police to reassure the public and to try to counteract the impact of other social media?

Answer

Answer for Social media and Oxford St incident

Answer for Social media and Oxford St incident

Answered By: 
The Mayor

From 5pm onwards a series of Tweets were issued from the @metpoliceuk account.  Messaging included confirmation officers were on the scene, advice to stay inside, an update explaining there was no evidence of shots fired or casualties and finally at 6pm a Tweet saying the response had been stood down. Individual Tweets are not responded to because it is impossible to verify information while an incident is ongoing. 

Around 1.1 million people now follow @metpoliceuk and I welcome your continued support in getting the message out to Londoners - if an incident occurs in London, the Met should always be your first port of call for timely, trusted information on what is happening and what you should do to stay safe.