C11 bus

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/5159
Question By: 
Andrew Dismore
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

I continue to receive complaints about the infrequency of the C11 bus after TfL timetable cuts, which mean that the bus is frequently full and therefore does not stop to pick up passengers, for example going to the Royal Free Hospital; will you review this service accordingly?

Answer

Answer for C11 bus

Answer for C11 bus

Answered By: 
The Mayor

Route C11 has suffered from poor reliability, with significant delays experienced towards the end of 2017. This was due to a number of roadworks affecting the route, which led to delays of up to 30 minutes. This in turn led to an increase in customer complaints. However, Transport for London (TfL) is pleased to confirm that, since December, when the roadworks were completed, the route has performed well, exceeding its reliability targets, and is providing sufficient capacity. This much-improved performance will hopefully have been noticed by passengers all along the route.

As set out in my response to MQ2017/5034, TfL reduced the frequency of the C11 to run every 10 minutes following a decline in passenger numbers. TfL will continue to keep the C11's capacity and performance under review.