Accessible Taxi Ranks

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Tom Copley
Labour Group
Asked Of: 
The Mayor


How many taxi ranks are there? How many of them are fully accessible? How many do you expect will be fully accessible at the end of your current TfL Business Plan?


Answer for Accessible Taxi Ranks

Answer for Accessible Taxi Ranks

Answered By: 
The Mayor

London's taxi fleet is fully accessible and I recognise that taxi ranks are particularly important for disabled passengers as they allow wheelchairs to be loaded safely. There are currently 590 taxi ranks spread out across London with 91 of these being fully accessible. Transport for London (TfL) has completed a comprehensive review of the taxi rank network to secure additional ranks where they are needed and to identify where improvements are required; this includes making key taxi ranks fully accessible.  TfL will continue working with London's boroughs and the City of London to ensure as many taxi ranks as possible are fully accessible.

Taxi drivers must accept a journey from a wheelchair user, whether hailed in the street, from a designated rank, or if booked in advance. If a taxi rank isn't fully accessible, taxi drivers are expected pull up at the nearest location where a wheelchair and passenger can be safely manoeuvred into the taxi.

TfL and I take public safety extremely seriously and it is essential that all drivers assist passengers into and out of the vehicle when a passenger requests this. Any instances where this does not happen should be reported to TfL to investigate.