Barking-Gospel Oak Line Closure Arrangements

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/5065
Question By: 
Jennette Arnold
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

As the Mayor knows, the Barking-Gospel Oak Line is undergoing another closure to allow electrification works to be completed. However, while TfL are arranging to refund "regular users" of the line who take alternative routes via Zone 1, they have not arranged to do so for passengers who incur additional expense by taking alternative routes not via Zone 1.

On behalf of the many users of this line who will incur additional travel costs as well as inconvenience, will the Mayor commit to pressuring TfL to extend these refund arrangements to include those that do not travel via Zone 1 to work?

Answer

Answer for Barking-Gospel Oak Line Closure Arrangements

Answer for Barking-Gospel Oak Line Closure Arrangements

Answered By: 
The Mayor

I share the frustration of you and your constituents over the further closure of the Barking-Gospel Oak Line.

I can assure you that Transport for London (TfL) and I are committed to providing refunds for regular customers whose travel has been disrupted by the closure and who are paying higher fares as a result of needing to take an alternative route.

TfL has arrangements in place to provide these refunds automatically wherever this is practical.  This is generally where customers need to travel via Zone 1 but also includes customers who are incurring additional expense by travelling into Zone 2 in order to interchange at Dalston Junction, for example.

Where automated refunds cannot be provided, TfL has asked customers to call in if they feel they should have a refund. At present around 10 to 20 customers a week are contacting TfL.

These customers are added to the refund list and TfL does all it can to ensure they are automatically refunded from that point. All refunds are backdated where appropriate.