TfL Rail Delays (1)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Keith Prince
GLA Conservatives
Asked Of: 
The Mayor


Does the Mayor believe the current levels of delays on TfL Rail are acceptable?


Answer for TfL Rail Delays (1)

Answer for TfL Rail Delays (1)

Answered By: 
The Mayor

Reliability on the Great Eastern Metro service has improved considerably since operations transferred to TfL in May 2015. TfL Rail has consistently been one of the highest performing operators nationwide. A number of measures have driven these improvements, including improving the maintenance and reliability of rolling stock, introducing staffing at stations from first to last train, and working closely with Network Rail to improve the reliability of infrastructure.


However, I am clear that no delays are acceptable. Recent factors have contributed to a slight dip in performance in recent periods. This has included Network Rail experiencing several infrastructure faults, including several high impact signalling system failures, seasonal weather changes causing speed restrictions on the route, and unforeseen disruption to services caused by trespassers on the line. 


The phased introduction of the new trains in preparation for the launch of the Elizabeth line has also had an impact. The trains underwent significant testing before being introduced, but as is to be expected with a new fleet, there have been some minor issues that only occur when in full passenger use. TfL continues to work hard with all others who impact reliability on the line to ensure lessons are learned and that these issues are resolved promptly.