Overcrowding at Finsbury Park station (1)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Caroline Russell
City Hall Greens
Asked Of: 
The Mayor


Could you share any data you have on overcrowding at this station?


Answer for Overcrowding at Finsbury Park station (1)

Answer for Overcrowding at Finsbury Park station (1)

Answered By: 
The Mayor

Finsbury Park is managed by experienced London Underground staff who apply congestion control plans as necessary to ensure that it does not become overcrowded. When there is a good service on both the Victoria and Piccadilly lines customer flows are generally very good with little congestion control needed. However, when there are gaps in the service or other service disruptions, TfL needs to manage customer flow more intensively to ensure customer safety.

Staff are able to reduce congestion on platforms, staircases and passageways by deploying control measures when platforms become busy as a result of a disruption to service such as a train non-stopping or a passenger falling ill.  Appendix 4964 details the 31 occasions in 2017 when there was a platform closure at Finsbury Park. During these events staff restrict entry to the station for short periods, typically for one to two minutes for the platforms to clear. 

TfL is taking steps to minimise overcrowding issues at this busy station.  In 2014, TfL added two additional spiral staircases, doubling their capacity and making it easier to change between Tube and National Rail services.  Work to introduce step free access to Finsbury Park Tube station is on schedule and the one-way system that is in place during construction of the lift shafts is operating well and will remain in place until March 2018. In 2019 a new, larger and more accessible station entrance will open to replace the former Wells Terrace entrance.