Assistance dog refusal in private hire vehicles

Meeting: 
MQT on 2017-12-14
Session date: 
December 14, 2017
Reference: 
2017/4927
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

While TfL takes effective enforcement action against private hire drivers who blatantly refuse access to people with assistance dogs, there are incidents of some people facing long delays in booking a private hire vehicle where it would appear drivers are refusing to carry assistance dogs.  Firms appear to claim that there are no drivers available.  Would you consider instructing TfL to undertake a mystery shopping exercise to fully research this issue and gather sufficient evidence to tackle this discriminatory behaviour?

Answer

Answer for Assistance dog refusal in private hire vehicles

Answer for Assistance dog refusal in private hire vehicles

Answered By: 
The Mayor

Taxi and Private Hire Compliance Officers will be carrying out mystery shopping operations to detect such breaches and deal with them accordingly during 2018.

Between February 2015 and November 2017, Transport for London successfully prosecuted 25 minicab drivers for refusing assistance dogs, resulting in fines totalling £9,155 plus costs.