Future Proof (5)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


The London Assembly Transport Committee 'Future Proof' Report recommended that the Mayor and TfL should by May 2015 introduce requirements for all taxi and private hire drivers and operators to undertake mandatory disability awareness training as part of the licensing process. What steps, if any, has TfL taken to implement this recommendation?


Answer for Future Proof (5)

Answer for Future Proof (5)

Answered By: 
The Mayor

All taxi and private hire drivers are reminded of their legal obligations when their licence is issued. This includes the requirement to accept assistance dogs and duty towards passengers with accessibility needs. Transport for London (TfL) reminds licensed drivers of their responsibilities in its weekly email bulletin, on twitter and through guidance provided on its website: www.tfl.gov.uk/info-for/taxis-and-private-hire/passengers-and-accessibility. Further guidance on supporting wheelchair users, or those who have an assistance dog, is given to newly licensed taxi drivers.


TfL is also progressing plans to develop assessment modules relating to safety, equality and regulatory understanding, including disability equality awareness, for private hire drivers. The assessment will be introduced next year.