Future Proof (3)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


The London Assembly Transport Committee report 'Future Proof' on taxis and private hire vehicles recommended that the Mayor and TfL should set out how they intend to monitor and improve supply and demand, for both taxi and private hire industries, across London. This should include a specific study into potential demand for taxi services in outer London town centre locations.  What detailed supply and demand surveys have TfL carried out and when will the results be published? How much has TfL spent on supply and demand surveys in the taxi and private hire Industry since 'Future Proof' was published in December 2014?


Answer for Future Proof (3)

Answer for Future Proof (3)

Answered By: 
The Mayor

Customer behaviour has clearly changed in the last few years. In the last two years several pieces of research looking at supply and demand in the taxi and private hire markets in London have been carried out across different sectors within the taxi and private hire markets. This includes:

•              Taxi, minicab and chauffeur/executive car driver diary surveys

•              Taxi wait time surveys

•              On-street passenger surveys

•              Mystery traveller surveys

•              App use surveys

•          Impact of taxi and private hire apps focus group

•          Disabled taxi and private hire passenger focus group

•          Taxi and private hire ridesharing focus group

The cost of the research carried out in 2015/16 was £324,285 and for the research carried out in 2016/17 it was £227,900.

The reports from this work will be made available next year.