Unstaffed London Underground stations (3)

MQT on 2017-12-14
Session date: 
December 14, 2017
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please state in the last two years how many times Cubic has requested from TfL an 'authorised delay' to their contracts for the maintenance of London Underground ticket machines due to the absence of London Underground staff at (a) Eastcote, (b) Sudbury Hill, and (c) any other London Underground stations - please list the other stations.


Answer for Unstaffed London Underground stations (3)

Answer for Unstaffed London Underground stations (3)

Answered By: 
The Mayor

Authorised delays take place for many reasons, for example if station staff are busy, or if the station is so busy that staff do not wish equipment to be taken out of service for maintenance. Authorised delays occur primarily at TfL's biggest and busiest stations and these records are not an indicator of absence of London Underground staff.

In the last quarter there were no authorised delays at Eastcote and one at Sudbury Hill. The records TfL and Cubic keep only contain the time, type of device, station, and duration of an authorised delay and do not specify if this is due to an absence of staff.